FAQ

I'm trying to create an account, but it says my email has already been taken.

If you have made a purchase in the past, an account has automatically been created for you. Please refer to this article on how to access your account.

How do I receive my files?

All files are instant download. The purchase confirmation page will include product download links. Your emailed receipt will also contain links. Additionally, if you login and access your account page, you will have access to download links for all your past purchases. You will receive an email with your order information and download links after your payment is made. Please check your spam folder if you do not see your order email after checkout.

Are these iron-on patches or shirts?

These are NOT physical products. All designs are digital embroidery files. You MUST have an embroidery machine to stitch out the applique/embroidery designs.

What file formats do you offer?

We offer BX, DST, EXP, HUS, JEF, PES, VIP, VP3, and XXX formats for embroidery machines. Please check your machine for compatibility.

Can you digitize custom designs?

At this time, I do not offer custom design digitizing. If you have a design you’d like to see offered on the website, please let me know. While I have a long list of designs waiting to be digitized, I will consider adding other ideas.

Can I resize your designs?

Resizing is not recommended for any digitized applique/embroidery design. Resizing will affect the stitch quality of designs. I cannot guarantee the quality of a stitch out if any modifications have been made to the design.

I've downloaded the PES files, but they aren't opening in my software. What can I do?

If you've downloaded the PES files and find they aren't opening in your software, it means the files are a newer PES version. Try using the DST files instead. Your Brother software and embroidery machine will read the DST files. You must import the files rather than simply opening the files.

How do I use the BX format for fonts?

The Embrilliance software uses the BX format. You can download the free version of the software and drag/drop your BX files into the program. Then, magically, you can simply type in your letters and voila!

Why didn't my design come with the font or the box pictured in the stitch-out picture?

Fonts are never included with design files. However, most fonts used in the stitch-out pictures can be found on the website. If the unstitched picture of the design does not include a box, the design files do not include a box. You can find the boxes here...https://hugabugapplique.com/downloads/category/dollar-designs/